Contact Us

For customer support with a delivery issue, inventory or any other related need, please reach out to our Customer Experience Team.

Start a support request.

Have a general inquiry on how to join direct tap, company connects or otherwise.


Reach out on a general request. 


Want to chat on the telephone?

CALL 604.689.8277

Direct Tap Phone Directory

Vancouver and Interior Customer Experience Team


Main Line: 604-689-8277

  • Madelaine – ext. 1008
  • Frances – ext. 1013
  • Laura – ext. 1012
  • Ariel – ext. 2001


Island Customer Experience Team


Main Line: 250-386-1967

  • Louise – ext. 3001