We’re always looking for dedicated fun individuals to join our Direct Tap family. Our people are our number one asset we know this so we offer a complete comprehensive package of benefits, extended medical and dental, opportunities and training, and did we mention BEER, WINE, AND CIDER OH MY!
Our Mission
To drive the success of the craft beverage industry.
Core Values that Guide Us
Accountability
We own our mistakes and we work towards solutions. No ifs; no buts.
Reliable Customer Experience
We can’t always leave every interaction with you smiling, but it happens a lot, and that’s our goal.
Collaboration
You’re our partner. We grow with you and we share your successes and your failures.
Innovation
We’re a young, nimble, tech-savvy company, not afraid to make a change or try something new and unique.
Communication
We talk to you, but – most important – we listen to you.
Current Openings
Customer Experience Representative
Awesome? Send Us Your Resume!
Customer Experience Representative
Location
Vancouver, BC
Type:
Full Time, Permanent
Responsibilities
- Act as the primary day to day contact with assigned partners, troubleshooting issues to completion, coordinating their needs to the internal team (including dispatch, Inventory and I.T.) and growing the relationship by ensuring partners have the best possible experience with Direct Tap
- Manage assigned brewery order desks by entering orders, transfers, and batching
- Manage the general phone line and order emails to process daily orders and handle the issues of our other distribution partners
- Organize bookings with 3rd party couriers as needed
- Support the Business Development team with information on Key Partners
- Keep Error Logs up to date and work with the Customer Experience Manager in identifying sources to resolve errors and to limit future issues
- Provide first class customer service
- Other duties as assigned
Qualifications
- 2+ years of client service experience required
- Excellent oral and written communication skills required
- Post-Secondary Degree or Diploma in Business, Social Sciences, or relevant fields is an asset
- 1+ years of experience in the craft beer industry is an asset
- 1+ years of customer service experience in a warehouse/logistics company is an asset
- Other people describe you as positive energy emitting rays of sunshine
- Empathetic and sympathetic to customer needs
- Detail oriented and accountable
- Adaptable to technological changes
To Apply
Please send your application to [email protected] if interested! We thank everyone for their interest, but only those candidates selected for an interview will be contacted.